November 12 - 13, 2020
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Thursday, November 12 • 9:40am - 9:50am
Keynote: Innovation + Security = Customer Joy: Stop Sacrificing Customer Experience for Security - John Jeremiah, Product Marketing Leader & DevOps Evangelist, GitLab

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Many organizations mistakenly forfeit speed and innovation in an attempt to support their complicated internal security processes and technology while foregoing the opportunity to create delight and loyalty with their customers. However, according to Gartner, “more than two-thirds of companies now compete primarily on the basis of customer experience”, meaning institutions can no longer expect to retain or grow their customer base without creating relentless and repeatable moments of customer joy.

Now is the time to simplify your institution’s processes and backend so that you can focus on innovation. To be ruthlessly customer-centric, you must focus on their experience, their values, their needs. Customer joy is about delivering on the intersection of innovation and security to engage customers where they are...and where they see themselves going.

Join this session to discover:
  • How your speed of code delivery is connected to your customer’s value perception
  • Why your current backend is causing friction in the customer experience
  • How you can shortcut time to delivery AND improve the CX easily and seamlessly
Discover how you can proactively build a better, faster, more responsive CX into your backend without compromising security.

avatar for John Jeremiah

John Jeremiah

Product Marketing Leader & DevOps Evangelist, GitLab
John Jeremiah is an enterprise DevOps evangelist and the product marketing leader at GitLab.  He is a multifaceted IT software leader with over 20 years of IT leadership and software experience.Prior to GitLab, he led the HPE Software Digital Research team spearheading industry... Read More →

Thursday November 12, 2020 9:40am - 9:50am EST
Keynote Theater